Shipping policy
Estimated 3 – 5 business days production time + Shipping Times
(Time frame is common for many products, for details please check the shipping time in the product description)
– Production time : 3-5 business days.
We will provide tracking information after production. (It may take longer during the holiday seasons)
– Shipping Times :
* US Standard Shipping : 7-15 days: United States
* US Fast Shipping : 3-5 days: United States
* Standard Shipping 7-15 days: United Kingdom, Australia, France, Germany,..
We process orders Monday through Friday and can get all your swag out of our warehouses from 3 business days!
Business Days are Monday through Friday, Eastern Standard-Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
During large sales, promotions, new product releases, and holidays there is a good chance that it could take the full 2 business days (sometimes a day or two longer) to get these orders out of our warehouse because our deals are just so awesome that everyone wants to be a part of them!
At the moment, our shipping cannot delivery to US Military bases. We apologize in advance for this inconvenience.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
| Location | Estimated Shipping Time | Order ( $0.00–$99) | Order($99 and up) |
| United States | 7-15 days |
|
Free |
|
|
|
|
Free |
*Note: In any case, regardless of events beyond our control, please allow product delivery within a suitable period which is appropriate to the circumstances. We do not accept Refund regardless of events beyond our control which affect delivery time.
ORDER TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details.
You can cancel your order or make changes to your shipping information the same day you placed your order by midnight. After 3 hours, your order will be processed for producing, stocking, packing and shipping and this cannot be undone. When this is completed, you will receive a Shipping Confirmation email.
Once your order has shipped, we will send you another Shipping Update email with your tracking number.
To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.
(*) NOTICE:
We are NOT RESPONSIBLE if a package is undeliverable because of missing, incomplete, or incorrect destination information.
Please enter the correct shipping details when checking out. If you realize you have made an error, simply email us at [email protected] as soon as possible. However there is a 72 hour wait list for email, therefore, if your order has left our warehouse within 72 hours, it is out of our control.
Petgerbil is NOT RESPONSIBLE for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
Petgerbil is NOT RESPONSIBLE for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives in your country and…
- The customer refuses to accept the package.
- Number of attempts are made in the country of destination to deliver the package.
Petgerbil reserves the right to abandon the package(s) and will NOT BE RESPONSIBLE for any refund.
Q: WHERE ARE MY ITEMS COMING FROM?
Almost our fulfilment house is located in USA, some of our specialty items ( All over print clothing ) are located in other countries such as HongKong.
Q: HOW CAN I MODIFY MY ORDER?
- We only allow order modification within 24 hours since payment.
- If you cannot connect to our ticket system above, please email to our support email: [email protected]
Q: CAN I RECEIVE MY ORDER IN MY COUNTRY?
We ship to more than 200 countries (United States US, Canada, Australia, New Zealand, United Kingdom, France, Spain, Germany, Netherlands, Belgium, Switzerland, Poland, Mexico, Brazil, United Arab Emirates, South Africa, etc…), and you can enjoy on all items sold on the Store.
Q: HOW CAN I TRACK MY ORDER?
- We provide tracking numbers for all orders.
- It may take up to 5-7 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
- You can track your order via below link: https://17track.net